FAQs

Frequently Asked Questions

Orders & Shipping

What is the total delivery time for my order? Orders are processed over a 3 business day period. Following this, standard transit time is 7 to 10 business days. You should expect a total delivery time of 10 to 13 business days from the date of purchase.

When will I receive my tracking number? Tracking information is generated and emailed to you shortly after the 3-day processing period is complete. Please allow up to 72 hours after the processing period ends for the tracking link to become active within the carrier’s system.

Product Fitment & Liability

How can I ensure the part fits my vehicle? It is the customer's sole responsibility to verify all product specifications, compatibility, and vehicle fitment details before completing a purchase. Please carefully review the product description, including model years and trim specifications, before adding to your cart.

What if I order the wrong item? Due to our strict All Sales Are Final policy, we are unable to accept returns or exchanges for items ordered incorrectly by the customer. AutoEssnz.com assumes no liability for errors made during the purchasing process.

Returns & Refunds

What is your return and refund policy? All Sales Are Final. We maintain an absolute policy where we do not accept returns, exchanges, or offer refunds under any circumstance. We urge all customers to verify product fitment and specifications before placing an order.

Is my payment secure? Yes. All payments processed on AutoEssnz.com are securely handled through encrypted gateways to ensure your personal and financial information remains confidential and protected at all times.